Maternal satisfaction of pediatric care providers for children with chronic diseases

Abstract

Background: Children with chronic illnesses need continuous correlation with pediatrician. Assessment of patient satisfaction allows health care providers to explore the extent to which their service meets the needs of their patients. Interview techniques are important for explanation of the problem to the family. The pediatrician deals with respect to the parent's ideas to improve their self-esteem and competency
Objective: To assess maternal satisfaction of pediatric providers of children with selected chronic illness.
Patients and Method: A cross sectional study, conducted in Babylon Gynecology and Pediatrics Teaching Hospital (wards and outpatient clinic), Al-Hilla, Iraq. From October 2011 to November 2012. Information was collected by interview with mothers of 110 children with one of four chronic illnesses (asthma, diabetes mellitus, cerebral palsy and congenital heart disease) to determine their response about pediatric providers whom they consulted in the last year, seen most frequently, and who were seen over the longest period of time. Rates of dissatisfaction with those providers are also reported .
Result: The probability of reporting a high level of satisfaction (extreme satisfaction) was for subspecialist pediatric care providers than with specialist pediatrician, P- value <0.04, but mothers mentioned that specialist pediatrician providing better general health care, P-value <0.001,realy listening to their opinions, P-value <0.002,and ability to answer questions about condition, P-value <0.02.
Conclusions: Achievement of Mothers-pediatrician communication ensures best maternal satisfaction